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Teamwork at McDonald's, Marriott and Planet Hollywood

A 5 page paper discussing the team concept as defined by Total Quality Management (TQM) and its application at three companies. Each practices and promotes the use of teams, but each approaches the concept in different ways. Marriott's use of teams is highly formal and structured; Planet Hollywood's is much more informal. At McDonald's, the point is to serve the customer and serve him quickly and well. Only a few jobs are designated for a single worker; all others are responsible for ensuring quick service. Bibliography lists 8 sources.

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